Refund policy

 

Amber Aesthetic

Return, Refund & Cancellation Policy

Last updated: October 8, 2026

This policy applies to purchases made from Amber Aesthetic and explains how cancellations, returns, refunds and replacements work. By placing an order, you agree to these terms, subject to any rights you have under applicable law.

Contact us
For all cancellation, return and refund requests, email help@amberaesthetic.com with your order number and a short description of your request. Customer service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, and we reply within 1 to 2 business days.

Order cancellations
You may cancel your order for a full refund within 24 hours of purchase by emailing us with your order number. After 24 hours, your order may already be processing. We'll do our best to cancel it, but once an order has shipped or tracking has been issued, it can no longer be cancelled or changed. In that case, you can return it under the policy below once it arrives.

Returns (change of mind)
You may request a return within 30 days of delivery. To be eligible, the item must be:
- Unused and undamaged
- In its original packaging, with all accessories and parts included
- Not listed under Final Sale Items below

How to return:
1. Email us with your order number, the item you want to return and the reason.
2. If your return is approved, we'll send you return instructions and the return address.
3. Ship the item back within 7 days of receiving the instructions, packed securely.

Please don't send items back without contacting us first. Returns sent to an address we haven't provided can't be refunded.

Return shipping: for change-of-mind returns, you are responsible for return shipping costs, which are non-refundable, unless applicable law requires otherwise. We recommend a trackable shipping service, as we can't refund returns that are lost in transit. We don't charge a restocking fee.

Final sale items (health and hygiene)
For health and hygiene reasons, the following items can't be returned once opened or used:
- Derma rollers, derma stamps, micro rollers and replacement roller heads
- Mouth tape
- Tongue scrapers, toothbrushes and other oral care items
- Under-eye patches
- Face masks, eye masks and cold/hot compress masks
- Razors, trimmers, grooming tools and makeup sponges or brushes

These items may still be returned within 30 days if they are unopened and in their original sealed packaging. This does not affect your rights for damaged, defective or incorrect items, or any rights that can't be excluded under applicable law.

Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos of the product and, if damaged in transit, the shipping packaging

Once confirmed, we'll send a replacement or issue a full refund at no cost to you. In most cases, you won't need to send the item back. This includes fragile home decor such as mirrors, glass, ceramics and sculptures, so please check your order and photograph any damage when it arrives.

Missing or lost orders
If an item is missing from your package, contact us within 7 days of delivery. If your order hasn't arrived within 30 days of shipping, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are processed within 7 business days to your original payment method. Depending on your bank or card provider, it may take a few more days for the refund to appear in your account. Original shipping charges are non-refundable, unless the return is due to our error (damaged, defective or incorrect items). If you haven't received your refund within 10 business days of approval, please check with your bank first, then contact us.

Exchanges
We don't offer direct exchanges. To get a different item, size or color, return the original for a refund and place a new order.

Your legal rights
This policy does not limit or remove any consumer rights or legal remedies that apply to your purchase. Where applicable law, including in the UK and EU, gives you rights that are more favorable than this policy, those rights will apply.

Company information
Business name: Amber Aesthetic
Location: California, USA
Email: help@amberaesthetic.com
Customer service: Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time