Shipping Policy – Amber Aesthetic

Shipping Policy

Last updated: October 8, 2026

This policy explains where Amber Aesthetic ships, how long orders take, what shipping costs, and what to do if something goes wrong with your delivery.

Where we ship
We currently ship to the United States, Canada, Australia, New Zealand, Switzerland, Norway, Japan, Singapore and Israel. We plan to add more countries, including the UK and EU, in the future.

Shipping costs
- United States: Standard Shipping is $8.00 on orders under $100, and free on orders of $100 or more.
- International: Standard Shipping is $9.99 on orders under $100, and free on orders of $100 or more.
Your exact shipping cost is shown at checkout before you pay.

Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. Processing may take longer during sales, holidays or busy periods.

Delivery times
After processing, orders typically take 7 to 15 business days to arrive in the United States, and 7 to 20 business days internationally, depending on the destination and customs. Delivery times are estimates, not guarantees, and may be longer during holidays, peak seasons or severe weather.

Where your order ships from
Our products ship from our fulfillment partners' warehouses, some of which are located outside the United States. If you order more than one item, your order may arrive in separate packages on different days. You'll receive tracking details for each package.

Order tracking
As soon as your order ships, we'll email you a tracking number and a link to follow your package. Please allow 2 to 3 business days for tracking to update after you receive it. You can also see your order status by signing in to your account, or visit our Track Your Order page.

Customs, duties and import taxes
There are no customs fees or import duties on orders delivered within the United States. International orders may be subject to import duties, taxes (such as GST or VAT) or customs fees charged by your country. These are not included in our prices or shipping costs and are the customer's responsibility. If you refuse a package because of import charges, it will be treated as a change-of-mind return under our Refund Policy, and original shipping costs are non-refundable.

Shipping address
Please double-check your address at checkout. If you notice a mistake, email us right away and we'll update it if your order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help. If a package is returned to us because of an incorrect address, reshipping costs may apply.

Missing, damaged or lost packages
- Missing items: contact us within 7 days of delivery.
- Damaged items: contact us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or issue a full refund.
- Lost packages: if your tracking hasn't updated for more than 7 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund.
See our Refund Policy for full details.

Contact us
Email: help@amberaesthetic.com
Customer service: Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time. We reply within 1 to 2 business days.

Business name: Amber Aesthetic
Location: California, USA